Due to the nature of custom orders, they can not be returned or exchanged. All orders are final once placed.
If any Eliel gear fails due to a manufacturing or material defect Eliel will repair or replace the gear at no charge, for the original owner, for up to one year from the purchase date. The Eliel Performance Guarantee does not include product failures resulting from normal extended wear, improper care, or crashing. This includes damage from saddles with embroidery, saddlebag and glove velcro, jersey zippers wearing on shorts, over stuffing pockets, etc.
Please send all gear directly to us at the address below. We request that gear returned for repair or replacement be washed, cleaned and completely dry. Eliel will not handle any garments that do not meet these requirements. Eliel does not cover or refund any shipping costs.
Eliel will repair or replace gear at Eliel's discretion. Repairs are usually completed and returned within a week after receiving.
Please return warranty items to:
1271 Activity Dr.
Vista, CA 92081
Be sure to print and fully complete repair form found here (Click Here). Gear returned for repair must include name, address and contract information inside the box. This way we’ll know to look for your gear and return it promptly.